Courses

Programs that turn chat noise into billing evidence

Start with the flagship Foundations path, then add clinics as your stack and queue complexity grow.

Charts and metrics on a monitor

Flagship

Chat Billing Audit Foundations

Build a repeatable ritual for reading transcripts against invoices, refunds, and agent tags.

6 weeks · Ledger Path tier

Open course
Person reviewing notes on a tablet

Refund Thread Clinic

A short companion focused on courtesy credits, partial captures, and delayed refund messaging.

1 week · optional add-on

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Team discussing documents at a table

Bilingual Queue Signals

For Hong Kong teams handling Cantonese-English threads where billing intent hides in polite phrasing.

4 sessions · Audit Studio option

See Audit Lab